Empathy and sympathy are quite different. Sympathy disconnects us from the other person, while empathy encourages bonding and closeness. Sympathetic phrases are, “Oh. Sorry that your dog died. But, at least you can go adopt another.”

Empathy is feeling, hearing and seeing as the other person does – trying to step in their shoes. Saying things like “I am so sorry your dog died. You must be devastated,” demonstrates empathy.

Empathy and active listening are invaluable but are particularly important in building relationships. The best way to become a better communicator is to practice.

Craig Funeral Home Crematory Memorial Park has been family owned and operated by the Craig family for over a century (since 1915).  We are committed to providing you an exceptional level of personalized service to ensure your arrangements will be as unique as your loved one. Whether you choose cremation, burial, life celebrations or permanent memorialization, every family will be treated with dignity and respect. You can trust us to take the time to listen to your every need and match your wishes with our services.

Source: https://blog.funeralone.com/grow-your-business/funeral-marketing/good-listener-funeral-profession/